الزعيم
مشرف سابق
HelpLine Support Officer, Gaza office
10 months contract (with possible extension)
Work Station: Gaza Office
Closing date, 15 February, 2015
Start Date, ASAP
HelpAge International helps older people claim their rights, challenge discrimination and
overcome poverty, so that they can lead dignified, secure, active and healthy lives. Our work
in over 75 countries is strengthened through our global network of like-minded organisations
- the only one of its kind in the world.
HelpAge International started working in the Gaza Strip in February 2009, It is providing a
developmental capacity building of non-state actors in addition to a humanitarian response
for older people including provision of food, psychosocial support, livelihoods support and
physical rehabilitation.
HelpAge International will continue its care for older people through providing support to the
Older People in Gaza through operating of a free-toll telephone line/ calls and refers needed
assistant cases to relevant service providers as needed; HelpAge seeks for one experienced
committed professional for a full time post of “Helpline Support Officer”
Main responsibilities of the position:
1. To provide emotional support via the telephone, email instant messaging, and face-to-face
to individuals using the person centered approach, maintaining professional boundaries at all
times by adhering to HelpAge policies procedures and guidelines
2. To assess the information needs of callers and provide appropriate, evidence based
information and provide appropriate signposting and/or referral to professionals, agencies,
organizations or other services providers
3. To ensure that the Helpline develops and maintains accurate, up to date, evidence-based
information on multiple sclerosis and allied conditions and records activities on the HelpAge System
4. To develop and manage a database of received calls and complaints
5. To analyses and present a summary of received data
Qualifications:
1. Desirable: Relevant Post Graduate qualification (e.g. counseling or health based diplomas/degrees)
Skills:
1. Effective communication skills: able to speak sensitively to a wide range of individuals (who
may be in distress)
2. Experience of providing emotional support via the telephone or in person
3. Experience of data analysis and database management
4. Remaining calm and self-confident in challenging situations; able to manage emotions when
dealing with people in distress
5. Possess excellent writing skills for correspondence, reports and/or briefs.
6. Good level of spoken and written English
HOW TO APPLY:
Kindly send a CV and a letter of intent to helpage.jobs@outlook.com no later than 15 February,
2015, clearly marked with Helpline Support Officer. Short-listed candidates will be contacted only.